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Operations Support Scheduler - South West

Ref: 11 Date Posted: Monday 12 Dec 2022

Summary:

Actively drive the Scheduling and Planning of the Engineers across the Southern Region, to enable high productivity, with particular emphasis on quality of service through ‘right-first-time’ principles.

Duties and Responsibilities: 

  • To actively plan and schedule the day-to-day diaries of the engineers across the Southern Region.
  • To co-ordinate the engineers and other resources to provide the most effective use of cost and time utilising BigChange.
  • To liaise with clients and develop a customer focused approach ensuring the highest standards of quality assurance, customer care and service.
  • To co-ordinate any follow up visits to site having ordered the relevant parts.
  • To maintain adequate records and statistics as required for the management of accounts and other statistical information that may be required from time to time.
  • To liaise with the engineer’s for confirming diaries and booking in engineers to client’s sites.
  • To help manage and maintain a spares/stock list and keep these up to date.
  • All other requests as agreed with the UK Service Delivery Managers.
  • Assist Account Managers with contract delivery.
  • Weekly reporting of internal SLA’s (access, productivity etc.).
  • Stores Management.
  • PAT Testing of electrical equipment (office & held on vehicles) – Qualification permitting.
  • Calibration of relevant equipment.

Skills/Qualifications: 

  • Either relevant inhouse training or other planning/scheduler training (online course)
  • Minimum 3 years’ experience

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