Sorry, this advert is now closed. Click here to view our live vacancies.

Operations Support Scheduler - South West

Ref: 11 Date Posted: Monday 12 Dec 2022


Actively drive the Scheduling and Planning of the Engineers across the Southern Region, to enable high productivity, with particular emphasis on quality of service through ‘right-first-time’ principles.

Duties and Responsibilities: 

  • To actively plan and schedule the day-to-day diaries of the engineers across the Southern Region.
  • To co-ordinate the engineers and other resources to provide the most effective use of cost and time utilising BigChange.
  • To liaise with clients and develop a customer focused approach ensuring the highest standards of quality assurance, customer care and service.
  • To co-ordinate any follow up visits to site having ordered the relevant parts.
  • To maintain adequate records and statistics as required for the management of accounts and other statistical information that may be required from time to time.
  • To liaise with the engineer’s for confirming diaries and booking in engineers to client’s sites.
  • To help manage and maintain a spares/stock list and keep these up to date.
  • All other requests as agreed with the UK Service Delivery Managers.
  • Assist Account Managers with contract delivery.
  • Weekly reporting of internal SLA’s (access, productivity etc.).
  • Stores Management.
  • PAT Testing of electrical equipment (office & held on vehicles) – Qualification permitting.
  • Calibration of relevant equipment.


  • Either relevant inhouse training or other planning/scheduler training (online course)
  • Minimum 3 years’ experience

Site Map
Candidate Agreement

Terms of Use

  © Nortech Group. All rights reserved.

Cookies on this website
We to ensure that we give you the best experience on our website. If you wish you can restrict or block cookies by changing your browser setting. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website.